Returns & Claims
EGO COMBAT / RETURNS & CLAIMS
We’re here.
After delivery, too.
Need to return equipment or report a problem? Start here for a clear route to the next step.
CONTACT OUR TEAM →01 / CHANGE OF MIND
Returning an eligible purchase
Consumers can generally notify withdrawal from an eligible online purchase within 14 days after receiving the goods. An email or another clear statement is sufficient; our prior approval is not required.
Return the goods within 14 days after giving notice. For return costs, refunds and the applicable exceptions, see the full terms below.
OPEN THE OPTIONAL WITHDRAWAL FORM →02 / SOMETHING IS WRONG
Reporting a defect
Email your order reference, a description of the problem and your preferred remedy. Photos are helpful, but are not a condition for making a claim.
We confirm receipt and explain the next steps. Under Czech consumer rules, claims must be resolved and the outcome notified within 30 days unless you agree to longer.
READ THE CLAIMS PROCEDURE →Heavy equipment? Let’s plan the return.
Punching bags and bulky equipment need suitable handling. Contact us for the practical return address and freight arrangements before booking transport. This is a recommendation to help organise the shipment, not a condition for exercising your rights.
For a change-of-mind return, direct return costs are yours only where we properly informed you before purchase. For goods that cannot normally be posted, a cost or reasonable maximum estimate must be disclosed before you are bound. Necessary costs of a justified defect remedy are borne by us.
Seller and address for written notices:
Ego Combat s.r.o., Lýskova 2754/12a, 155 00 Praha, Czech Republic.
This is our registered office. Please contact us to arrange a bulky delivery or visit.
Your logo. Your rights.
Goods made to individual specifications or clearly personalised, such as equipment with your own club logo, may be excluded from change-of-mind withdrawal. Choosing an offered standard colour or size does not automatically remove this right. Personalised goods retain their statutory defect rights.
This guide concerns consumer purchases. Club, company and other organisational orders follow the commercial terms agreed for that order.
Damage in transit?
Photograph the packaging and affected goods, note visible damage with the carrier where possible, and contact us promptly. Missing an immediate damage report does not by itself remove your statutory consumer rights.
Tell us what happened.
Include your order number and the equipment involved so we can find your purchase.
info@egocombat.com
+420 777 840 994
Full withdrawal & refund terms · Statutory defect rights · Contact